Privacy Policy

Effective Date: 26 April 2025

Boho Tea Café (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website, make a purchase, sign up for our newsletter, or interact with our marketing campaigns (including Google Ads, Facebook Ads, Instagram Ads, and email offers).

If you have any questions, please contact us at: hello@ukbohocafe.com

1. What Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, postal address, and phone number.

• Order Information: Billing and shipping details, order history, and payment information (processed securely via our payment provider; we do not store payment card details).

• Marketing & Communication Data: Preferences for receiving marketing from us, your responses to promotions, and communications with us.

• Technical Data: IP address, browser type, device information, and usage data collected via cookies and similar technologies.

• Social Media & Advertising Data: Information collected through interactions with our ads on Google, Facebook, Instagram, and other platforms, including data from Facebook Pixel and Google Analytics.

2. How We Use Your Information

We use your data for the following purposes:

• To process and fulfill your orders and provide customer support.

• To send you transactional emails (order confirmations, shipping updates, etc.).

• To send you marketing communications (newsletters, special offers, product updates) if you have opted in.

• To personalise your experience and show you relevant ads on Google, Facebook, Instagram, and other platforms.

• To improve our website, products, and services through analytics and user feedback.

• To comply with legal obligations and resolve disputes.

3. Legal Basis for Processing

Under UK GDPR and the Data Protection Act 2018, we process your personal data based on:

• Consent: When you opt in to marketing communications or accept cookies.

• Contract: When processing your orders and fulfilling our obligations to you.

• Legitimate Interests: For business analytics, improving our services, and marketing (where your rights do not override our interests).

• Legal Obligation: Where required by law.

4. How We Share Your Information

We may share your data with trusted third parties, including:

• Payment processors (for secure transactions)

• Delivery and logistics providers

• Marketing platforms (e.g., Google Ads, Facebook Ads, Instagram, email marketing services)

• Analytics providers (e.g., Google Analytics, Facebook Pixel)

• Professional service providers (e.g., IT support, legal advisors)

We never sell your personal data. All third parties are required to respect the security of your data and to treat it in accordance with the law.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (including Facebook Pixel and Google Analytics) to:

• Understand how you use our site

• Personalise content and ads

• Measure marketing effectiveness

You can manage your cookie preferences via our website’s cookie banner or your browser settings. For more details, see our [Cookie Policy].

6. Data Retention and Security

We retain your personal data only as long as necessary for the purposes described above or as required by law. We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict processing of your data

• Withdraw consent at any time (for marketing or cookies)

• Request data portability (where applicable)

To exercise your rights, please email us at hello@ukbohocafe.com.

8. Marketing Communications

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly. You may still receive transactional emails related to your orders.

9. International Data Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date. Please review this page regularly for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Boho Tea Café
Email: hello@ukbohocafe.com

By using our website and services, you agree to the terms of this Privacy Policy.